eFaucets.com: I tried to purchase a sink through them. I need...

A eFaucets.com customer review by GetHuman user ~Desiree D. from November 22nd, 2017

Background on ~Desiree D.'s case

GetHuman: ~Desiree D. - can you tell our other eFaucets.com customers when your case took place?
~Desiree D.: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to eFaucets.com, and if so, how?
~Desiree D.: I used a phone number I found on the GetHuman eFaucets.com customer service contact info page: Contact eFaucets.com Customer Service
GetHuman: And which of these common eFaucets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Desiree D. a list of common eFaucets.com problems)
~Desiree D.: "Warranty claim" was why I was trying to call.

~Desiree D.'s review of eFaucets.com customer service

GetHuman: So how would you sum up your experience for GetHuman's eFaucets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Desiree D.: I tried to purchase a sink through them. I needed it ASAP so my granite fabricators could finish the job for my counter top so I paid an extra $*** to have it over-nighted. I did not hear anything from them after * days so I gave them a call to see when I could expect my new sink. After being on hold for ** minutes, I was told my order was cancelled. I was angry they never informed me so I could purchase elsewhere. I asked when I could expect a refund and was told it would take * - ** days. Fast forward a month, I get my CC bill and see a $*** charge from EFaucets but no refund. I call and after another ** minute wait a somewhat apologetic rep, named Jennifer, says she is sorry about the "oversight" and they will process that refund in * to * days. Really!!! They have the ability to process your charge in minutes but it takes days for a refund. My advice to you is DO NOT BUY FROM THIS COMPANY!!!
GetHuman: Let's quantify your experience contacting eFaucets.com. On a scale of 1 to 5, how easy is it go get help on a eFaucets.com problem?
~Desiree D.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Desiree D.: I'd give them a one out of five on communication.
GetHuman: And what about eFaucets.com's ability to quickly and effectively address your problem?
~Desiree D.: For that I would say one out of five.
GetHuman: And finally- any advice for other eFaucets.com customers?
~Desiree D.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eFaucets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Desiree D. taken from his eFaucets.com customer service problem that occurred on November 19th, 2017.

eFaucets.com

1.00 of 5 stars | 10 reviews

~Desiree D.'s eFaucets.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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