eFaucets.com: Ordered * pendant lights from them. Says ships...
A eFaucets.com customer review by GetHuman user ~Birra from November 24th, 2017
Background on ~Birra's case
GetHuman: ~Birra - can you tell our other eFaucets.com customers when your case took place?
~Birra: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to eFaucets.com, and if so, how?
GetHuman: And which of these common eFaucets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Birra a list of common eFaucets.com problems)
~Birra: "Warranty claim" was why I was trying to call.
~Birra's review of eFaucets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eFaucets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Birra: Ordered * pendant lights from them. Says ships in * week. After * weeks of not receiving my order, or even tracking information, i called them. They said the manufactured had discontinued the item and had to cancel. They didn't call me or notify me. Said I would receive a refund within a week. After a week, I called them again and they said they had confirmed with the lighting company that I could get my refund. After another week, still no refund. Yet another call and I am supposedly getting my money back within ** hours. I'll believe it when I see it. It shouldn't take a month to cancel and refund an order. Avoid this online retailer.
GetHuman: Let's quantify your experience contacting eFaucets.com. On a scale of 1 to 5, how easy is it go get help on a eFaucets.com problem?
~Birra: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Birra: I'd give them a one out of five on communication.
GetHuman: And what about eFaucets.com's ability to quickly and effectively address your problem?
~Birra: For that I would say one out of five.
GetHuman: And finally- any advice for other eFaucets.com customers?
~Birra: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eFaucets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Birra taken from his eFaucets.com customer service problem that occurred on November 22nd, 2017.