eHarmony: Didn't have "auto renew" turned on but got char...
A eHarmony customer review by GetHuman user GetHuman-154701 from November 19th, 2017
Background on GetHuman-154701's case
GetHuman: GetHuman-154701 - can you tell our other eHarmony customers when your case took place?
GetHuman-154701: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154701 a list of common eHarmony problems)
GetHuman-154701: "Update Account Info" was why I was trying to call.
GetHuman-154701's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154701: Didn't have "auto renew" turned on but got charged anyway. Customer service will send me an email that I need to reply to. We'll see if they back out the charges ...
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-154701: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154701: I'd give them a four out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-154701: For that I would say one out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-154701: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154701 taken from his eHarmony customer service problem that occurred on November 16th, 2017.