eHarmony: They absolutely lied to me. I had a chat online...
A eHarmony customer review by GetHuman user ~BB123 from November 26th, 2017
Background on ~BB123's case
GetHuman: ~BB123 - can you tell our other eHarmony customers when your case took place?
~BB123: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~BB123 a list of common eHarmony problems)
~BB123: "Cancel Subscription" was why I was trying to call.
~BB123's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BB123: They absolutely lied to me. I had a chat online when I signed up and they guaranteed * months for the price of one. Then today after only * month I was charged ** dollars again and the customer service said they had no record of the chat! Plus they said they cannot refund the money anyway I have to e-mail another department because they have no phone number! You know being disingenuous is not going to keep customers and word of mouth advertising is the most powerful so when I tell all my friends what they did then they will tell others and soon this one lie E-harmony told me will be known by lots of people. Sure they might have got me for ** bucks but if they would have just been honest I might have stayed a customer for a while and they could have earned more money by simply being honest. Not to mention all the people would have heard good things about their company. Oh well, the power will always be the peoples!
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~BB123: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BB123: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~BB123: For that I would say three out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~BB123: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BB123 taken from his eHarmony customer service problem that occurred on November 16th, 2017.