eHarmony: I will quit this service as soon as I can* This...

A eHarmony customer review by GetHuman user GetHuman-433888 from November 27th, 2017

Background on GetHuman-433888's case

GetHuman: GetHuman-433888 - can you tell our other eHarmony customers when your case took place?
GetHuman-433888: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman-433888: I used a email I found on the GetHuman eHarmony customer service contact info page: Contact eHarmony Customer Service
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433888 a list of common eHarmony problems)
GetHuman-433888: "Overcharge/Strange charge" was why I was trying to contact.

GetHuman-433888's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433888: I will quit this service as soon as I can* This site is terrible and they refuse to anwser the phone.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-433888: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433888: I'd give them a three out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-433888: For that I would say four out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-433888: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433888 taken from his eHarmony customer service problem that occurred on November 23rd, 2017.

eHarmony

2.84 of 5 stars | 362 reviews

GetHuman-433888's eHarmony Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eHarmony, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eHarmony in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!