I really dislike eHarmony. I dare you people to...
A eHarmony customer review by GetHuman user GetHuman-293088 from November 28th, 2017
Background on GetHuman-293088's case
GetHuman: GetHuman-293088 - can you tell our other eHarmony customers when your case took place?
GetHuman-293088: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293088 a list of common eHarmony problems)
GetHuman-293088: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-293088's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293088: I really dislike eHarmony. I dare you people to listen to the tape of my **** *:** call to your so called service people. I hope you fire him. You all invite people to join for free and then they don't provide information and pictures and then you send me "introductions".. Its a joke! This has gotten worse and worse over time. You are the pits.**You must be desperate. "the number * dating website" are you serious? for who?**Your customer service person was the WORST I have ever dealt with and I'm ** years old. He should be fired.**Your service stinks. Who on earth are you trying to serve? The people who own the company? I think so, for sure.**You have opened up the service to people who have no intentions of really communicating.**Good luck with that.****yea, get me on a "focus group" ha!
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-293088: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293088: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-293088: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-293088: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293088 taken from his eHarmony customer service problem that occurred on November 22nd, 2017.