eHarmony: the representative talked really fast ):, start...

A eHarmony customer review by GetHuman user ~victorious1 from November 23rd, 2017

Background on ~victorious1's case

GetHuman: ~victorious1 - can you tell our other eHarmony customers when your case took place?
~victorious1: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to eHarmony, and if so, how?
~victorious1: I used the 844-527-7421 number I found for on the GetHuman eHarmony customer phone number page I was on: eHarmony Customer Service Phone Number
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~victorious1 a list of common eHarmony problems)
~victorious1: "Overcharge/Strange charge" was why I was trying to call.

~victorious1's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~victorious1: the representative talked really fast ):, started to fade, had to ask her to repeat herself so that i could get a clear understanding):
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~victorious1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~victorious1: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~victorious1: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~victorious1: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~victorious1 taken from his eHarmony customer service problem that occurred on November 21st, 2017.

eHarmony

2.84 of 5 stars | 362 reviews

~victorious1's eHarmony Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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