eHarmony: *) I tried * times to enter my a*c, using the t...

A eHarmony customer review by GetHuman user GetHuman-treishsi from December 3rd, 2017

Background on GetHuman-treishsi's case

GetHuman: GetHuman-treishsi - can you tell our other eHarmony customers when your case took place?
GetHuman-treishsi: Yeah. It was late at night, on December 1st.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman-treishsi: I used the 844-527-7421 number I found for on the GetHuman eHarmony customer phone number page I was on: eHarmony Customer Service Phone Number
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-treishsi a list of common eHarmony problems)
GetHuman-treishsi: "Account Setup" was why I was trying to call.

GetHuman-treishsi's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-treishsi: *) I tried * times to enter my a*c, using the temp but it won't let me in. *) I took forever in f...
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-treishsi: *) I tried * times to enter my a*c, using the temp but it won't let me in. *) I took forever in filling out the forms & questions but "the matches" simply seem to be randomly every other online service. I thot eHarmony was different.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-treishsi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-treishsi: I'd give them a four out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-treishsi: For that I would say one out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-treishsi: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-treishsi taken from his eHarmony customer service problem that occurred on December 1st, 2017.


2.84 of 5 stars | 362 reviews

GetHuman-treishsi's eHarmony Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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