A eHarmony customer review by GetHuman user GetHuman-vickys from November 29th, 2017
Background on GetHuman-vickys's case
GetHuman: GetHuman-vickys - can you tell our other eHarmony customers when your case took place?
GetHuman-vickys: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vickys a list of common eHarmony problems)
GetHuman-vickys: "Account Setup" was why I was trying to call.
GetHuman-vickys's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-vickys: terrible site. they are all about money - Christian, hmmm. not only did I try to cancel but there is no option for a week trial, payments have to made for a full six months, no option for monthly. when I called the *** * found eharmony outsources just all other companies, this is disappointing as it makes me realize again it's all about the money to this company, not really about people. shame on you all.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-vickys: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vickys: I'd give them a four out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-vickys: For that I would say three out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-vickys: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vickys taken from his eHarmony customer service problem that occurred on November 23rd, 2017.