eHarmony: Complaint
A eHarmony customer review by GetHuman user GetHuman-ka8paws from November 30th, 2017
Background on GetHuman-ka8paws's case
GetHuman: GetHuman-ka8paws - can you tell our other eHarmony customers when your case took place?
GetHuman-ka8paws: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ka8paws a list of common eHarmony problems)
GetHuman-ka8paws: "Refund a Charge" was why I was trying to contact.
GetHuman-ka8paws's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ka8paws: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-ka8paws: Your commercial is incorrect. It says your site is perfect for anyone if they are looking for love but you denied me a membership. I never got a reason. Maybe it was what I put down for a job and that's cause I'm on disability.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-ka8paws: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ka8paws: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-ka8paws: For that I would say three out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-ka8paws: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ka8paws taken from his eHarmony customer service problem that occurred on November 24th, 2017.