eHarmony: Anyone interested in this service beware!! You...

A eHarmony customer review by GetHuman user ~R from November 25th, 2017

Background on ~R's case

GetHuman: ~R - can you tell our other eHarmony customers when your case took place?
~R: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to eHarmony, and if so, how?
~R: I used the 844-527-7421 number I found for on the GetHuman eHarmony customer phone number page I was on: eHarmony Customer Service Phone Number
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~R a list of common eHarmony problems)
~R: "Update account information" was why I was trying to call.

~R's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R: Anyone interested in this service beware!! You only have * days to decide if you want to use the service, other wise youll be scammed into paying a whole years worth ***-***$ I am currently emailing the department responsible for canceling accounts. Can take up to * business days. Im sure theyll take their time asnwering my questions, ill owe money just in waiting them to email back... I cant recommend this service to anyone, try the free services, atleast you wont be out the money, eharmony isnt that much better than the free dating sites
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~R: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~R: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~R: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R taken from his eHarmony customer service problem that occurred on November 20th, 2017.

eHarmony

2.84 of 5 stars | 362 reviews

~R's eHarmony Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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