eHarmony: the person on the phone was very pleasant and n...
A eHarmony customer review by GetHuman user ~gary from November 26th, 2017
Background on ~gary's case
GetHuman: ~gary - can you tell our other eHarmony customers when your case took place?
~gary: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~gary a list of common eHarmony problems)
~gary: "Cancel service" was why I was trying to call.
~gary's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary: the person on the phone was very pleasant and not the issue.. the ability to correct your issue with my account was not expedient at all and there was no reason for it to take so long.. If I had paid another fee it would have been solved immediately.. very poor service for such a quality site. very disappointed
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~gary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~gary: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~gary: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gary taken from his eHarmony customer service problem that occurred on November 16th, 2017.