My account was close eHarmony suggested to open...
A eHarmony customer review by GetHuman user ~Ana de Di Teodoro from November 27th, 2017
Background on ~Ana de Di Teodoro's case
GetHuman: ~Ana de Di Teodoro - can you tell our other eHarmony customers when your case took place?
~Ana de Di Teodoro: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~Ana de Di Teodoro a list of common eHarmony problems)
~Ana de Di Teodoro: "Setup service" was why I was trying to contact.
~Ana de Di Teodoro's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ana de Di Teodoro: My account was close eHarmony suggested to open a new account,questionnaire,profile that was about ** days and offer * months I have send many email no answer only as a courtesy give me a response *****@***.com
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~Ana de Di Teodoro: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ana de Di Teodoro: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~Ana de Di Teodoro: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~Ana de Di Teodoro: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ana de Di Teodoro taken from his eHarmony customer service problem that occurred on November 22nd, 2017.