eHarmony: E-Harmony was hacked with members personal info...
A eHarmony customer review by GetHuman user GetHuman-avenirp from November 29th, 2017
Background on GetHuman-avenirp's case
GetHuman: GetHuman-avenirp - can you tell our other eHarmony customers when your case took place?
GetHuman-avenirp: Yup. It was afternoon, on November 27th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-avenirp a list of common eHarmony problems)
GetHuman-avenirp: "Complaint" was why I was trying to call.
GetHuman-avenirp's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-avenirp: E-Harmony was hacked with members personal information.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-avenirp: My E-Harmony account was ccompromised by a hacker. E-Harmony closed my account because they claim I violated their agreement. They did not bother to look into the hacker. I kept receiving e-mails from other members that claimed I was insulting them when in fact I never sent the people e-harmony e-mails. I hope someone starts a class action lawsuit against e-harmony because all of my personal information is with the hacker now.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-avenirp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-avenirp: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-avenirp: For that I would say five out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-avenirp: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-avenirp taken from his eHarmony customer service problem that occurred on November 27th, 2017.