eHarmony: Barely any wait... customer service representat...
A eHarmony customer review by GetHuman user GetHuman-11030 from November 22nd, 2017
Background on GetHuman-11030's case
GetHuman: GetHuman-11030 - can you tell our other eHarmony customers when your case took place?
GetHuman-11030: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11030 a list of common eHarmony problems)
GetHuman-11030: "Update account information" was why I was trying to call.
GetHuman-11030's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11030: Barely any wait... customer service representative was pleasant and helpful.*Couldn't ask for anything more.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-11030: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11030: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-11030: For that I would say four out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-11030: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11030 taken from his eHarmony customer service problem that occurred on November 18th, 2017.