eHarmony: I have had months of problems getting them to s...
A eHarmony customer review by GetHuman user ~K8 from November 26th, 2017
Background on ~K8's case
GetHuman: ~K8 - can you tell our other eHarmony customers when your case took place?
~K8: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~K8 a list of common eHarmony problems)
~K8: "Update account information" was why I was trying to contact.
~K8's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K8: I have had months of problems getting them to stop billing my credit card. They billed the card after my account was closed and continue to send processes to the card company. The person who took the call could not comprehend the problem and will send me questions that they will get back to me on in * to ** days from my response. They are impossible to get direct action from unless you are giving them money!*
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~K8: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K8: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~K8: For that I would say five out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~K8: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K8 taken from his eHarmony customer service problem that occurred on November 25th, 2017.