eHarmony: My Bank Credit card that I used to pay for eHar...

A eHarmony customer review by GetHuman user ~Desert Kate from November 27th, 2017

Background on ~Desert Kate's case

GetHuman: ~Desert Kate - can you tell our other eHarmony customers when your case took place?
~Desert Kate: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to eHarmony, and if so, how?
~Desert Kate: I used the 844-527-7421 number I found for on the GetHuman eHarmony customer phone number page I was on: eHarmony Customer Service Phone Number
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~Desert Kate a list of common eHarmony problems)
~Desert Kate: "Refund a Charge" was why I was trying to call.

~Desert Kate's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Desert Kate: My Bank Credit card that I used to pay for eHarmony * months ago called me today and gave me a phone number at eHarmony to call and they were willing to give me a credit because I told them their service was horrible and I was told by my credit card company to call *** *** **** and ask to speak to a manager. I did that, they saw I had called before and said their answer is still the same - no refund or compensation.*The Credit Card Company told me they would refund, they said they wouldn't. I wouldn't recommend this dating program to anyone!
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~Desert Kate: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Desert Kate: I'd give them a four out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~Desert Kate: For that I would say five out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~Desert Kate: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Desert Kate taken from his eHarmony customer service problem that occurred on November 23rd, 2017.


2.84 of 5 stars | 362 reviews

~Desert Kate's eHarmony Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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