eHarmony: I just need to know why I am being directed to...
A eHarmony customer review by GetHuman user ~allie from November 22nd, 2017
Background on ~allie's case
GetHuman: ~allie - can you tell our other eHarmony customers when your case took place?
~allie: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~allie a list of common eHarmony problems)
~allie: "Update Account Info" was why I was trying to call.
~allie's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allie: I just need to know why I am being directed to a pay page, when you are advertising on tv that communication is free for three days
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~allie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allie: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~allie: For that I would say three out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~allie: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allie taken from his eHarmony customer service problem that occurred on November 14th, 2017.