eHarmony: My account was hacked on a weekend. The custom...

A eHarmony customer review by GetHuman user ~Mike from November 26th, 2017

Background on ~Mike's case

GetHuman: ~Mike - can you tell our other eHarmony customers when your case took place?
~Mike: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to eHarmony, and if so, how?
~Mike: I used the 844-527-7421 number I found for on the GetHuman eHarmony customer phone number page I was on: eHarmony Customer Service Phone Number
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common eHarmony problems)
~Mike: "Account Access" was why I was trying to call.

~Mike's review of eHarmony customer service

GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: My account was hacked on a weekend. The customer service person was useless is aiding me to get into my account or resolve the problem. I will never deal with Harmony again. Mike Perrin
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~Mike: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his eHarmony customer service problem that occurred on November 17th, 2017.

eHarmony

2.84 of 5 stars | 362 reviews

~Mike's eHarmony Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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