eSecuritel: I pay * insurance premiums and when I went to m...
A eSecuritel customer review by GetHuman user ~klm from November 18th, 2017
Background on ~klm's case
GetHuman: ~klm - can you tell our other eSecuritel customers when your case took place?
~klm: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~klm a list of common eSecuritel problems)
~klm: "Service problem" was why I was trying to call.
~klm's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~klm: I pay * insurance premiums and when I went to make a claim, I had no coverage on my phone. have talked to several different people within the company. none were able to help me. Every time I called, they changed which phone I had insurance on. When asked to have my premiums refunded, they said they could prorate this months premiums not the ones I have paid over the last year and half. soo disappointed. Started this on Saturday and Wed no luck with resolution. I hope no one else has this problem. If you have insurance I would make sure your phone is covered.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~klm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~klm: I'd give them a one out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~klm: For that I would say one out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~klm: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~klm taken from his eSecuritel customer service problem that occurred on November 10th, 2017.