eSecuritel: Billing department is incompetent - causing the...
A eSecuritel customer review by GetHuman user ~Xaun Loc from November 23rd, 2017
Background on ~Xaun Loc's case
GetHuman: ~Xaun Loc - can you tell our other eSecuritel customers when your case took place?
~Xaun Loc: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Xaun Loc a list of common eSecuritel problems)
~Xaun Loc: "Cancel service" was why I was trying to call.
~Xaun Loc's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Xaun Loc: Billing department is incompetent - causing them to make mistakes processing credit cards then send out cancellation notices because THEY made a mistake. When you try to call in to resolve the problem you get either a clumsy phone menu system or simply an announcement that they are "experiencing heavy call volume" and get to listen to elevator music until you finally give up. Their website is just as bad - if you don't know the user ID and password the system will say it is going to email you the information, but then it never sends out the email. If you use their "Contact Us" web form, you will get that form returned as a bounced email because their website tries to email your question to an esecuritel.com address that doesn't exist.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Xaun Loc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Xaun Loc: I'd give them a four out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Xaun Loc: For that I would say one out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Xaun Loc: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Xaun Loc taken from his eSecuritel customer service problem that occurred on November 21st, 2017.