eSecuritel: As far as I can tell, this is a HUGE SCAM!!! Th...
A eSecuritel customer review by GetHuman user ~Stephanie from November 27th, 2017
Background on ~Stephanie's case
GetHuman: ~Stephanie - can you tell our other eSecuritel customers when your case took place?
~Stephanie: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie a list of common eSecuritel problems)
~Stephanie: "Setup service" was why I was trying to call.
~Stephanie's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie: As far as I can tell, this is a HUGE SCAM!!! The replacement cost is actually $** more than I can buy it for myself online. When I asked them to please explain to me what the benefit of having the insurance was if it cost the same or less to buy it myself they could not give me an answer. They simply said that it was my choice if I choose to buy it online. I could not understand them at all, English was not their first language. I asked to speak to someone with a clearer accent and was told there was not anyone. They where argumentative and RUDE and did not understand what I was asking! I was sincerly asking for them to define what the benefit was of having them if the google market replacement was the same as what they offer price wise.. and they could not name one benefit
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Stephanie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie: I'd give them a three out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Stephanie: For that I would say two out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Stephanie: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie taken from his eSecuritel customer service problem that occurred on November 26th, 2017.