iHerb.com: I live in Australia and find it very difficult...
A iHerb.com customer review by GetHuman user GetHuman-305247 from November 19th, 2017
Background on GetHuman-305247's case
GetHuman: GetHuman-305247 - can you tell our other iHerb.com customers when your case took place?
GetHuman-305247: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to iHerb.com, and if so, how?
GetHuman: And which of these common iHerb.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305247 a list of common iHerb.com problems)
GetHuman-305247: "Refund a Charge" was why I was trying to call.
GetHuman-305247's review of iHerb.com customer service
GetHuman: So how would you sum up your experience for GetHuman's iHerb.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305247: I live in Australia and find it very difficult to contact I-herb. i emailed * times and called several times. You ship your products globally Why don't you have a **** number so people from outside the USA can skype you. I had to find an app to contact the company
GetHuman: Let's quantify your experience contacting iHerb.com. On a scale of 1 to 5, how easy is it go get help on a iHerb.com problem?
GetHuman-305247: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305247: I'd give them a one out of five on communication.
GetHuman: And what about iHerb.com's ability to quickly and effectively address your problem?
GetHuman-305247: For that I would say one out of five.
GetHuman: And finally- any advice for other iHerb.com customers?
GetHuman-305247: Call them early in the day or late. Don't forget any personal or account information you might need for iHerb.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305247 taken from his iHerb.com customer service problem that occurred on November 13th, 2017.