iTunes: Horrible, I was given no help at all. I waited...

A iTunes customer review by GetHuman user ~anoymous from November 24th, 2017

Background on ~anoymous's case

GetHuman: ~anoymous - can you tell our other iTunes customers when your case took place?
~anoymous: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to iTunes, and if so, how?
~anoymous: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
Shows ~anoymous a list of common iTunes problems
~anoymous: "Track order" was why I was trying to call.

~anoymous's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anoymous: Horrible, I was given no help at all. I waited on hold finally spoke to someone and as soon as I told the person my problem they hung up on me. I am sorry I did not ask the persons name. I am now waiting on hold again. This time I will ask the persons name and id number before I tell them my problem.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~anoymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anoymous: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~anoymous: For that I would say two out of five.
GetHuman: And finally- any advice for other iTunes customers?
~anoymous: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anoymous taken from his iTunes customer service problem that occurred on November 21st, 2017.

iTunes

2.83 of 5 stars | 179 reviews
iTunes ReviewsiTunes's Phone NumberAll iTunes contact infoGeneral iTunes customer service info
~anoymous's iTunes Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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