iTunes: I am not calling about that. my ipod is disable...

A iTunes customer review by GetHuman user ~horselover from November 27th, 2017

Background on ~horselover's case

GetHuman: ~horselover - can you tell our other iTunes customers when your case took place?
~horselover: Yup. It was afternoon, on November 26th.
GetHuman: Did you reach out to iTunes, and if so, how?
~horselover: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~horselover a list of common iTunes problems)
~horselover: "Refund a Charge" was why I was trying to call.

~horselover's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horselover: I am not calling about that. my ipod is disabled and I want to know if you can do something about it. thank you
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~horselover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horselover: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~horselover: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~horselover: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~horselover taken from his iTunes customer service problem that occurred on November 26th, 2017.


2.83 of 5 stars | 179 reviews

~horselover's iTunes Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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