I have been unable to connect with the iTunes s...

A iTunes customer review by GetHuman user ~STEPHANIE from November 14th, 2017

Background on ~STEPHANIE's case

GetHuman: ~STEPHANIE - can you tell our other iTunes customers when your case took place?
~STEPHANIE: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to iTunes, and if so, how?
~STEPHANIE: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~STEPHANIE a list of common iTunes problems)
~STEPHANIE: "Cancel order" was why I was trying to call.

~STEPHANIE's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STEPHANIE: I have been unable to connect with the iTunes site because of old computer and using out of date versions. Therefore I have been unable to get into my iTunes account because I wanted to cancel my auto-renew netflix account. Netflix advised me that the only way to cancel my subscription is to go through iTunes and gave me the number to call to get this done for me. I began my conversation saying that I just wanted to cancel netflix. The support advisor informed me that he didn't understand what I was talking about and there was nothing he could do. I then proceeded with, "What do you mean you can't help me"?... The Sergio said I don't know what you want. Which he definitely knew darn well what I was asking for. This went on for about ** min. back and forth What is your name. what is your apple id? what is your address? Then he couldn't find any account connected with my iTunes ID or my name or anything. I got put on hold a lot and then he came back and said oh Yes! we found it. it was
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~STEPHANIE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STEPHANIE: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~STEPHANIE: For that I would say two out of five.
GetHuman: And finally- any advice for other iTunes customers?
~STEPHANIE: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STEPHANIE taken from his iTunes customer service problem that occurred on November 5th, 2017.


2.83 of 5 stars | 179 reviews

~STEPHANIE's iTunes Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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