iTunes: I tunes is fraddulent company. I did not accuse...
A iTunes customer review by GetHuman user ~Rosetta graydudley from November 25th, 2017
Background on ~Rosetta graydudley's case
GetHuman: ~Rosetta graydudley - can you tell our other iTunes customers when your case took place?
~Rosetta graydudley: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Rosetta graydudley a list of common iTunes problems)
~Rosetta graydudley: "Track order" was why I was trying to call.
~Rosetta graydudley's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rosetta graydudley: I tunes is fraddulent company. I did not accuse this charges and I am going to report these fradulent charges that have been occurring.*****
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Rosetta graydudley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rosetta graydudley: I'd give them a three out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Rosetta graydudley: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Rosetta graydudley: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rosetta graydudley taken from his iTunes customer service problem that occurred on November 15th, 2017.