iTunes: I received the help quickly and learned somethi...

A iTunes customer review by GetHuman user ~Lana Claycamp from November 23rd, 2017

Background on ~Lana Claycamp's case

GetHuman: ~Lana Claycamp - can you tell our other iTunes customers when your case took place?
~Lana Claycamp: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to iTunes, and if so, how?
~Lana Claycamp: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana Claycamp a list of common iTunes problems)
~Lana Claycamp: "Track order" was why I was trying to call.

~Lana Claycamp's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana Claycamp: I received the help quickly and learned something about my IPhone from the Apple consultant. I had been to AT&T but they didn't even know how to delete music.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Lana Claycamp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana Claycamp: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Lana Claycamp: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Lana Claycamp: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana Claycamp taken from his iTunes customer service problem that occurred on November 14th, 2017.


2.83 of 5 stars | 179 reviews

~Lana Claycamp's iTunes Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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