iTunes: I received the help quickly and learned somethi...
A iTunes customer review by GetHuman user ~Lana Claycamp from November 23rd, 2017
Background on ~Lana Claycamp's case
GetHuman: ~Lana Claycamp - can you tell our other iTunes customers when your case took place?
~Lana Claycamp: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana Claycamp a list of common iTunes problems)
~Lana Claycamp: "Track order" was why I was trying to call.
~Lana Claycamp's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana Claycamp: I received the help quickly and learned something about my IPhone from the Apple consultant. I had been to AT&T but they didn't even know how to delete music.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Lana Claycamp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana Claycamp: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Lana Claycamp: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Lana Claycamp: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana Claycamp taken from his iTunes customer service problem that occurred on November 14th, 2017.