iTunes: After trying this number numerous and talking t...
A iTunes customer review by GetHuman user ~Barb from November 21st, 2017
Background on ~Barb's case
GetHuman: ~Barb - can you tell our other iTunes customers when your case took place?
~Barb: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Barb a list of common iTunes problems)
~Barb: "Track order" was why I was trying to call.
~Barb's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barb: After trying this number numerous and talking to a machine that transferred me to technical support where I talked to another machine and then was disconnected. I looked up iTunes support and dialed * *** ***-**** and was answered immediately I explained that I was questioning charges that had been placed on my MasterCard and was advised that there has been a big problem with hackers, I was asked to give him assess to my computer which I did and he checked whatever and advised me that I had a hacker and he would transfer me to technician who would clean my computer for $***. I refused to do this and was advised that I would not get a credit for the charges unless I did this. I did not and immediately reported this whole experience to MasterCard who have sent these charges to their fraud department. I am questioning if this was a department with iTunes I spoke with or if this is a legitimate number. I would appreciate an answer via my e-mail at *****@***.com
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Barb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barb: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Barb: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Barb: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barb taken from his iTunes customer service problem that occurred on November 11th, 2017.