iTunes: The manager said that I was able to play Double...

A iTunes customer review by GetHuman user ~Cindy Speck from November 24th, 2017

Background on ~Cindy Speck's case

GetHuman: ~Cindy Speck - can you tell our other iTunes customers when your case took place?
~Cindy Speck: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to iTunes, and if so, how?
~Cindy Speck: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy Speck a list of common iTunes problems)
~Cindy Speck: "Track order" was why I was trying to call.

~Cindy Speck's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy Speck: The manager said that I was able to play Double Down casino & purchase chips. She told me that I had over ** charge backs which is insane! I'm a stock broker & would obviously not call had I done these crimes!!!!! I did not even recognize the last * numbers on the card that was used & they could not give me a name on the card I left there feeling like a criminal bi have had the same credit card on file for * months & was willing to give her my credit card info as proof. Just last Saturday they apologized & immediately fixed the issue of purchasing chips. I'm really angry & she was very rude to say the least band on top of that* she said I could have access as long as there were no more charge backs on my account for which I have never done. I just wanted to buy chips!!!!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Cindy Speck: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy Speck: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Cindy Speck: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Cindy Speck: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy Speck taken from his iTunes customer service problem that occurred on November 22nd, 2017.


2.83 of 5 stars | 179 reviews

~Cindy Speck's iTunes Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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