iTunes: Thank you for helping me with **.* on new MAVER...
A iTunes customer review by GetHuman user ~Aneedabeda from November 26th, 2017
Background on ~Aneedabeda's case
GetHuman: ~Aneedabeda - can you tell our other iTunes customers when your case took place?
~Aneedabeda: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Aneedabeda a list of common iTunes problems)
~Aneedabeda: "Refund a Charge" was why I was trying to call.
~Aneedabeda's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aneedabeda: Thank you for helping me with **.* on new MAVERICKS system. I couldn't figure out which was causing the issue...neither! It was me. However, I might add that this was no intuitive enough for me. When the full screen came up, there was no menu bar and nothing to click on for mini-player. Had to quit every time to move to next task. I was really annoyed. It also would not go back from ESCAPE. Now that I find very unusual. When finally Lesley showed me where to access the menu bar everything started working properly. ESCAPE started working, the mini-player icon was there upon cursoring over it, etc. However, I think there is a better way the first time you go to full screen...the menubar should appear automatically. Just my two cents today. I'm a happy camper. Hope you pass my comments on to development. Thanks!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Aneedabeda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aneedabeda: I'd give them a two out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Aneedabeda: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Aneedabeda: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aneedabeda taken from his iTunes customer service problem that occurred on November 21st, 2017.