iTunes: They are refusing to let me talk to a human bei...

A iTunes customer review by GetHuman user ~a5n8g8e2l4a from November 23rd, 2017

Background on ~a5n8g8e2l4a's case

GetHuman: ~a5n8g8e2l4a - can you tell our other iTunes customers when your case took place?
~a5n8g8e2l4a: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to iTunes, and if so, how?
~a5n8g8e2l4a: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~a5n8g8e2l4a a list of common iTunes problems)
~a5n8g8e2l4a: "Track order" was why I was trying to call.

~a5n8g8e2l4a's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a5n8g8e2l4a: They are refusing to let me talk to a human being! They insist that I go to their damned website for my issue! Their website isn't good enough, I need to speak to a HUMAN!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~a5n8g8e2l4a: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a5n8g8e2l4a: I'd give them a four out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~a5n8g8e2l4a: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~a5n8g8e2l4a: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a5n8g8e2l4a taken from his iTunes customer service problem that occurred on November 14th, 2017.


2.83 of 5 stars | 179 reviews

~a5n8g8e2l4a's iTunes Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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