iTunes: I understood that the guy I talked to had to tr...
A iTunes customer review by GetHuman user ~SICK OF ITUNES from November 28th, 2017
Background on ~SICK OF ITUNES's case
GetHuman: ~SICK OF ITUNES - can you tell our other iTunes customers when your case took place?
~SICK OF ITUNES: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~SICK OF ITUNES a list of common iTunes problems)
~SICK OF ITUNES: "Returns" was why I was trying to call.
~SICK OF ITUNES's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SICK OF ITUNES: I understood that the guy I talked to had to transfer me, where the recording told me that it's a ** min wait. I am still on hold.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~SICK OF ITUNES: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SICK OF ITUNES: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~SICK OF ITUNES: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~SICK OF ITUNES: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SICK OF ITUNES taken from his iTunes customer service problem that occurred on November 24th, 2017.