iTunes: I was able to finally get a live person, they s...
A iTunes customer review by GetHuman user ~Dave from November 28th, 2017
Background on ~Dave's case
GetHuman: ~Dave - can you tell our other iTunes customers when your case took place?
~Dave: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave a list of common iTunes problems)
~Dave: "Refund a Charge" was why I was trying to call.
~Dave's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: I was able to finally get a live person, they said "hello" went silent and hung up on me. I have a simple question that requires more than an automated response. Apple your customer service is far far below what I would expect of what it is portrayed to be. You fail!!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Dave: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Dave: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his iTunes customer service problem that occurred on November 19th, 2017.