iTunes: I should only have to say the word "representat...

A iTunes customer review by GetHuman user ~Noland mcfarland from November 15th, 2017

Background on ~Noland mcfarland's case

GetHuman: ~Noland mcfarland - can you tell our other iTunes customers when your case took place?
~Noland mcfarland: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to iTunes, and if so, how?
~Noland mcfarland: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Noland mcfarland a list of common iTunes problems)
~Noland mcfarland: "Change Order" was why I was trying to call.

~Noland mcfarland's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Noland mcfarland: I should only have to say the word "representative" one time-it is really annoying to have to keep hearing the automated voice continue to blab on and on.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Noland mcfarland: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Noland mcfarland: I'd give them a four out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Noland mcfarland: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Noland mcfarland: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Noland mcfarland taken from his iTunes customer service problem that occurred on November 7th, 2017.


2.83 of 5 stars | 179 reviews

~Noland mcfarland's iTunes Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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