iYogi: I have used CA Security Suite for several years...
A iYogi customer review by GetHuman user GetHuman-237547 from November 5th, 2017
Background on GetHuman-237547's case
GetHuman: GetHuman-237547 - can you tell our other iYogi customers when your case took place?
GetHuman-237547: Yeah. It was late at night, on October 26th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-237547 a list of common iYogi problems)
GetHuman-237547: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
GetHuman-237547's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-237547: I have used CA Security Suite for several years without any problem. I purchased a new computer and had to contact them to install an updated version. I was put straight through to these liars who crashed one of my windows programs after remote access and told me I had many 'problems' with my other * day old computer! I have reinstalled CA Security myself but fear that it isn't working. This company is criminal.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
GetHuman-237547: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-237547: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
GetHuman-237547: For that I would say two out of five.
GetHuman: And finally- any advice for other iYogi customers?
GetHuman-237547: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-237547 taken from his iYogi customer service problem that occurred on October 26th, 2017.