iiNet: Service has deteriorated badly in ****-endless...
A iiNet customer review by GetHuman user GetHuman-349354 from November 27th, 2017
Background on GetHuman-349354's case
GetHuman: GetHuman-349354 - can you tell our other iiNet customers when your case took place?
GetHuman-349354: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to iiNet, and if so, how?
GetHuman: And which of these common iiNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349354 a list of common iiNet problems)
GetHuman-349354: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-349354's review of iiNet customer service
GetHuman: So how would you sum up your experience for GetHuman's iiNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349354: Service has deteriorated badly in ****-endless waits and unless you happen to get a good operator at the call centers scattered overseas,your problem will just go on and on.*Emails are just not answered at all-so don't waste your time.*iinet used to be known for its excellent fast service- no more!!
GetHuman: Let's quantify your experience contacting iiNet. On a scale of 1 to 5, how easy is it go get help on a iiNet problem?
GetHuman-349354: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349354: I'd give them a four out of five on communication.
GetHuman: And what about iiNet's ability to quickly and effectively address your problem?
GetHuman-349354: For that I would say three out of five.
GetHuman: And finally- any advice for other iiNet customers?
GetHuman-349354: Call them early in the day or late. Don't forget any personal or account information you might need for iiNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349354 taken from his iiNet customer service problem that occurred on November 23rd, 2017.
iiNet
2.00 of 5 stars | 9 reviews
GetHuman-349354's iiNet Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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