netTALK: *-**min phone calls,got through once.They final...
A netTALK customer review by GetHuman user ~bob stl from November 16th, 2017
Background on ~bob stl's case
GetHuman: ~bob stl - can you tell our other netTALK customers when your case took place?
~bob stl: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~bob stl a list of common netTALK problems)
~bob stl: "Service problem" was why I was trying to call.
~bob stl's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob stl: *-**min phone calls,got through once.They finally decided phone was no good,sent replacement,still doesnt work.After *-* emails,got response that I would get a call (last)Monday,still no response.Attempt to port *unsuccessful,now old * doesnt work.Nightmarish experience,still no results.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~bob stl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob stl: I'd give them a one out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~bob stl: For that I would say one out of five.
GetHuman: And finally- any advice for other netTALK customers?
~bob stl: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob stl taken from his netTALK customer service problem that occurred on November 13th, 2017.