netTALK: No one ever replied to my emails, phone calls...
A netTALK customer review by GetHuman user ~imorton315 from November 26th, 2017
Background on ~imorton315's case
GetHuman: ~imorton315 - can you tell our other netTALK customers when your case took place?
~imorton315: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~imorton315 a list of common netTALK problems)
~imorton315: "Complaint" was why I was trying to call.
~imorton315's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~imorton315: No one ever replied to my emails, phone calls, or tickets. I will not be renewing with them. Going t majic jack or cable.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~imorton315: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~imorton315: I'd give them a three out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~imorton315: For that I would say four out of five.
GetHuman: And finally- any advice for other netTALK customers?
~imorton315: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~imorton315 taken from his netTALK customer service problem that occurred on November 21st, 2017.