Asurion, Has sent me Two Phones in the past * m...
A Asurion customer review by GetHuman user ~john behner from November 14th, 2017
Background on ~john behner's case
GetHuman: ~john behner - can you tell our other Asurion customers when your case took place?
~john behner: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~john behner a list of common Asurion problems)
~john behner: "Returns" was why I was trying to call.
~john behner's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john behner: Asurion, Has sent me Two Phones in the past * month. I had Problems with Both Phones.. I call Verizon, about the Problem, Verizoin did nothing.. Im NO longer with Verizon... John Behner
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~john behner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john behner: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~john behner: For that I would say three out of five.
GetHuman: And finally- any advice for other Asurion customers?
~john behner: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john behner taken from his Asurion customer service problem that occurred on November 11th, 2017.