Australia Post: After waiting ** minutes the lady couldn't help...
A Australia Post customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Australia Post customers when your case took place?
~Anonymous: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Australia Post problems)
~Anonymous: "Cancel subscription" was why I was trying to call.
~Anonymous's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: After waiting ** minutes the lady couldn't help find delivery time for a parcel. She put me on hold again. Still waiting after another ** minutes. I am over the recorded message that says please see website. I did in the first place but for Island deliveries it says please call, which I have and am still waiting.
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Australia Post customer service problem that occurred on November 14th, 2017.