Fingerhut: they did a rip off on me. I paid on time, but t...
A Fingerhut customer review by GetHuman user ~daymond4040 from November 14th, 2017
Background on ~daymond4040's case
GetHuman: ~daymond4040 - can you tell our other Fingerhut customers when your case took place?
~daymond4040: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~daymond4040 a list of common Fingerhut problems)
~daymond4040: "Overcharge/Strange charge" was why I was trying to call.
~daymond4040's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daymond4040: they did a rip off on me. I paid on time, but they processed about one or two days later and charged me a full payment extra as a fine*fee or what ever. I will stop doing business with them due to this poor treatment. Mr.D.R. Jones
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~daymond4040: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daymond4040: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~daymond4040: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~daymond4040: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daymond4040 taken from his Fingerhut customer service problem that occurred on November 10th, 2017.