Trulia: After waiting for ** minutes, a rep tried to h...
A Trulia customer review by GetHuman user ~howie from November 27th, 2017
Background on ~howie's case
GetHuman: ~howie - can you tell our other Trulia customers when your case took place?
~howie: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows ~howie a list of common Trulia problems)
~howie: "Cancel service" was why I was trying to call.
~howie's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~howie: After waiting for ** minutes, a rep tried to help, then after ** minutes said he was putting me on hold but hung up on me.
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
~howie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~howie: I'd give them a one out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
~howie: For that I would say four out of five.
GetHuman: And finally- any advice for other Trulia customers?
~howie: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~howie taken from his Trulia customer service problem that occurred on November 18th, 2017.