I was an agent using Trulia's services that was...
A Trulia customer review by GetHuman user GetHuman-eastsho from November 29th, 2017
Background on GetHuman-eastsho's case
GetHuman: GetHuman-eastsho - can you tell our other Trulia customers when your case took place?
GetHuman-eastsho: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Trulia, and if so, how?
GetHuman: And which of these common Trulia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eastsho a list of common Trulia problems)
GetHuman-eastsho: "Account Access" was why I was trying to call.
GetHuman-eastsho's review of Trulia customer service
GetHuman: So how would you sum up your experience for GetHuman's Trulia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eastsho: I was an agent using Trulia's services that was a total waste of time and money! Now I can't get them to stop billing me for a closed account. Stay clear of this company!!!
GetHuman: Let's quantify your experience contacting Trulia. On a scale of 1 to 5, how easy is it go get help on a Trulia problem?
GetHuman-eastsho: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eastsho: I'd give them a three out of five on communication.
GetHuman: And what about Trulia's ability to quickly and effectively address your problem?
GetHuman-eastsho: For that I would say four out of five.
GetHuman: And finally- any advice for other Trulia customers?
GetHuman-eastsho: Call them early in the day or late. Don't forget any personal or account information you might need for Trulia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eastsho taken from his Trulia customer service problem that occurred on November 23rd, 2017.