1&1 Internet, Inc.: Poor service, Bad business practices
A 1&1 Internet, Inc. customer review by GetHuman user GetHuman-colin from November 28th, 2017
Background on GetHuman-colin's case
GetHuman: GetHuman-colin - can you tell our other 1&1 Internet, Inc. customers when your case took place?
GetHuman-colin: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-colin a list of common 1&1 Internet, Inc. problems)
GetHuman-colin: "Technical support" was why I was trying to call.
GetHuman-colin's review of 1&1 Internet, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-colin: Poor service, Bad business practices
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-colin: Random server downtime, terrible control panel interface. When you try to cancel, you are forced to call them. I was on hold for over an hour, and it wasn't even resolved until a second phone call and Twitter DM later the next day.
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
GetHuman-colin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-colin: I'd give them a one out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
GetHuman-colin: For that I would say two out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
GetHuman-colin: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-colin taken from his 1&1 Internet, Inc. customer service problem that occurred on November 23rd, 2017.