1&1 Internet, Inc.: They signed me up for a plan and didn't give me...
A 1&1 Internet, Inc. customer review by GetHuman user ~Will from November 25th, 2017
Background on ~Will's case
GetHuman: ~Will - can you tell our other 1&1 Internet, Inc. customers when your case took place?
~Will: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Will a list of common 1&1 Internet, Inc. problems)
~Will: "Complaint" was why I was trying to call.
~Will's review of 1&1 Internet, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will: They signed me up for a plan and didn't give me enough information. Ended up getting charged a ton of things that I didn't intend to. Not a good company. They pull you in with cheap prices and then say you need upgrades after you've bought. Canceled my plan.
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
~Will: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will: I'd give them a four out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
~Will: For that I would say five out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
~Will: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will taken from his 1&1 Internet, Inc. customer service problem that occurred on November 18th, 2017.