1&1 Internet, Inc.: Your customer service is horrible!!!!!!!!! I ju...

A 1&1 Internet, Inc. customer review by GetHuman user ~Mary Jane Bartels from November 23rd, 2017

Background on ~Mary Jane Bartels's case

GetHuman: ~Mary Jane Bartels - can you tell our other 1&1 Internet, Inc. customers when your case took place?
~Mary Jane Bartels: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
~Mary Jane Bartels: I used the 877-461-2631 number I found for on the GetHuman 1&1 Internet, Inc. customer phone number page I was on: 1&1 Internet, Inc. Customer Service Phone Number
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Jane Bartels a list of common 1&1 Internet, Inc. problems)
~Mary Jane Bartels: "Complaint" was why I was trying to call.

~Mary Jane Bartels's review of 1&1 Internet, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Jane Bartels: Your customer service is horrible!!!!!!!!! I just wanted to take care of some in correct billing issues and cancel *&*Building my business professional email address,I keep getting bounced around like a dam ball.PLEASE FIX THIS!
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
~Mary Jane Bartels: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Jane Bartels: I'd give them a four out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
~Mary Jane Bartels: For that I would say three out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
~Mary Jane Bartels: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Jane Bartels taken from his 1&1 Internet, Inc. customer service problem that occurred on November 18th, 2017.

1&1 Internet, Inc.

1.75 of 5 stars | 24 reviews

~Mary Jane Bartels's 1&1 Internet, Inc. Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like 1&1 Internet, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with 1&1 Internet, Inc. in any way.

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