1-800-FLOWERS.COM: Had to cancel a funeral arrangement (well in ti...

A 1-800-FLOWERS.COM customer review by GetHuman user ~Eileen from November 25th, 2017

Background on ~Eileen's case

GetHuman: ~Eileen - can you tell our other 1-800-FLOWERS.COM customers when your case took place?
~Eileen: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to 1-800-FLOWERS.COM, and if so, how?
~Eileen: I used the 800-356-9377 number I found for on the GetHuman 1-800-FLOWERS.COM customer phone number page I was on: 1-800-FLOWERS.COM Customer Service Phone Number
GetHuman: And which of these common 1-800-FLOWERS.COM customer issues best describes the reason you wanted to talk to them?
(Shows ~Eileen a list of common 1-800-FLOWERS.COM problems)
~Eileen: "Track order" was why I was trying to call.

~Eileen's review of 1-800-FLOWERS.COM customer service

GetHuman: So how would you sum up your experience for GetHuman's 1-800-FLOWERS.COM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eileen: Had to cancel a funeral arrangement (well in time allowed to cancel) because I did not know my Mom had already ordered it. First the rep tried to talk me into keeping it with a **% discount. I said that this is a funeral arrangement for my aunt, just cancel it. He says "how about if I give a **% discount, will you keep it?" I said "just cancel it and refund me". $*** arrangement - guys says I'd get an email confirmation & refund within ** hours. Two weeks later, no refund. Had to file a complaint with the Better Business Bureau. Now they tell me they will send a check and it will take * to * weeks. WORST SERVICE EVER. I will NEVER use ****Flowers again. EVER.
GetHuman: Let's quantify your experience contacting 1-800-FLOWERS.COM. On a scale of 1 to 5, how easy is it go get help on a 1-800-FLOWERS.COM problem?
~Eileen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eileen: I'd give them a one out of five on communication.
GetHuman: And what about 1-800-FLOWERS.COM's ability to quickly and effectively address your problem?
~Eileen: For that I would say four out of five.
GetHuman: And finally- any advice for other 1-800-FLOWERS.COM customers?
~Eileen: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-FLOWERS.COM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eileen taken from his 1-800-FLOWERS.COM customer service problem that occurred on November 23rd, 2017.


1.00 of 5 stars | 28 reviews

~Eileen's 1-800-FLOWERS.COM Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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