23andMe: you dis-connected me *x.. *I'm attempting to fi...
A 23andMe customer review by GetHuman user ~charlene or charlene willis from November 20th, 2017
Background on ~charlene or charlene willis's case
GetHuman: ~charlene or charlene willis - can you tell our other 23andMe customers when your case took place?
~charlene or charlene willis: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~charlene or charlene willis a list of common 23andMe problems)
~charlene or charlene willis: "Setup an account" was why I was trying to call.
~charlene or charlene willis's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlene or charlene willis: you dis-connected me *x.. *I'm attempting to find out my results I sent a sample to you and registered **-*-** and every time I sign on you are still requesting me to register my kit.*Charlene Robinowich ***-***-****
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~charlene or charlene willis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlene or charlene willis: I'd give them a one out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~charlene or charlene willis: For that I would say five out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~charlene or charlene willis: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlene or charlene willis taken from his 23andMe customer service problem that occurred on November 11th, 2017.