24 Hour Fitness: I was a long time training client. When the tra...
A 24 Hour Fitness customer review by GetHuman user GetHuman-81052 from November 25th, 2017
Background on GetHuman-81052's case
GetHuman: GetHuman-81052 - can you tell our other 24 Hour Fitness customers when your case took place?
GetHuman-81052: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to 24 Hour Fitness, and if so, how?
GetHuman: And which of these common 24 Hour Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81052 a list of common 24 Hour Fitness problems)
GetHuman-81052: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-81052's review of 24 Hour Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's 24 Hour Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81052: I was a long time training client. When the trainer got tired of working with me and tired of finding new ways to work with me he would yell at me and tell me "I guess I have to find a new way to work with you" His wirk girl friend would interrupt sessions and hang around during sessions. And while a client I was to text him on how I was doing. Then, overtime he never responded. He even bruised me in my last session.
GetHuman: Let's quantify your experience contacting 24 Hour Fitness. On a scale of 1 to 5, how easy is it go get help on a 24 Hour Fitness problem?
GetHuman-81052: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81052: I'd give them a one out of five on communication.
GetHuman: And what about 24 Hour Fitness's ability to quickly and effectively address your problem?
GetHuman-81052: For that I would say five out of five.
GetHuman: And finally- any advice for other 24 Hour Fitness customers?
GetHuman-81052: Call them early in the day or late. Don't forget any personal or account information you might need for 24 Hour Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81052 taken from his 24 Hour Fitness customer service problem that occurred on November 17th, 2017.